Skip to main content
University of Texas University of Texas Libraries

Libraries Services Continuity

FAQs

FAQs

I already left Austin. Can I mail in my books?

While we prefer that you not mail books in at the current time due to staffing limitations and health considerations, we will accept materials returns via mail. Keep in mind before posting items that due dates for UT Libraries materials have been extended until September 8 and will be extended further if necessary, and due dates for Interlibrary Loan materials have been extended until August 5 and will be extended further, if necessary, as well. There will be no fines imposed for currently checked out UT Libraries' items. 

I returned my books and they are still showing up on my account as checked out to me. What should I do?

You don't need to take any action. When library staff return to working on site, we will check in all library books that were returned before the closure. In the meantime, any item checked out to you will have a due date of September 8 (or August 5 for Interlibrary Loan) and there are no fines imposed for currently checked out Libraries items.

I am an instructor and I need something that is in print in the Libraries for my course. What can I do?

See the Accessing Print Library Collections page for options.

I have a library bar and I need to register for classes.

Library bars will be temporarily lifted to enable registration for classes and reinstated at a later date.  

I have a library bar and I am graduating and need a transcript or copy of my diploma for employment or graduate school.

Library bars will be temporarily lifted to enable receipt of diplomas/transcript requests needed for employment or graduate school and reinstated at a later date.

I have fines and fees for books I checked out this semester (since January 1, 2020) that I still have.  What do I do?

All outstanding overdue fines and processing fees accrued since January 1, 2020 are being waived.  This includes the processing fees on items checked out or renewed during the fall semester 2019 that were due before January 23, 2020 and billed for non-return.  Only replacement charges have been left in place and when you are able to return the book after the Libraries reopen, we will adjust those charges.

Fines and fees assessed before January 1, 2020 are not being waived.

For more information, see Renewing and Returning Items, Fines & Fees.

I am being fined and/or charged a replacement cost for a book that I know I returned.  What do I do?

When the Libraries reopen, talk to the supervisor at the library location from which you checked out the book.  We will resume our normal process for searching for books claimed returned and work with users on fines and fees.  

 

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 2.0 Generic License.