I already left Austin. Can I mail in my books?
We do accept materials returns via mail. See the Libraries mailing addresses on this page.
I returned my books and some or all are still showing up on my account as checked out to me. What should I do?
All materials are being quarantined before check in. They will still appear to be checked out to you during the quarantine period but no fines will be levied for materials in quarantine.
I have a library bar and I need to register for classes.
Library bars will be temporarily lifted to enable registration for classes and reinstated at a later date.
I have a library bar and I am graduating and need a transcript or copy of my diploma for employment or graduate school.
Library bars will be temporarily lifted to enable receipt of diplomas/transcript requests needed for employment or graduate school and reinstated at a later date.
I have fines and fees for books I checked out this semester (since January 1, 2020) that I still have. What do I do?
All outstanding overdue fines and processing fees accrued from January 1, 2020 to September 8, 2020 are being waived. This includes the processing fees on items checked out or renewed during the fall semester 2019 that were due before January 23, 2020 and billed for non-return. Only replacement charges have been left in place and when you are able to return the book, we will adjust those charges.
Fines and fees assessed before January 1, 2020 are not being waived.
I am being fined and/or charged a replacement cost for a book that I know I returned. What do I do?
Contact Borrower Services. Contact information is on this page.
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