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University of Texas University of Texas Libraries

PCL & Remote User Technology Help

Staff Help and FAQs

About Hardware, Software, WiFi and Printing

FAQs

How do I log in?

Logging in is a two step process.First you will use your UTEID and DUO to establish a connection to a specific library workstation. This connection uses Apache Guacamole. Once you've established your connection, you will use your UTEID to log into the workstation See these detailed instructions.   

What computers are available?

Only Windows PCs are available for remote access. When you log in, you will choose a workstation from the menu of options.  

  • PCL Windows Lab: software list
  • PCL Windows SPSS Lab
  • PCL Windows Nvivo Lab

Are there time limits?

There are no time limits. However,  you must refresh your log in every two hours (you will be prompted to do so). In addition, the PCs you are accessing remotely logout automatically after 30 minutes of inactivity. 

How do I show the menu during the remote session?

To show the menu, press Ctrl+Alt+Shift on a PC, or swipe right on a mobile or touchscreen device. To hide the menu, use the same commands on a PC or swipe left on a mobile or touchscreen device.

How do I copy and paste?

  • You can copy and paste from the host computer into the remote session by right clicking or using the menu.
  • You can copy and paste within the remote session by right clicking or using the menu. Command keys and the Control keys do not work in the remote session.
  • You cannot copy and paste from the remote session to your host computer.

Can I save files on a remote access computer?

You may temporarily save a file on any remote access computer. However, upon logout, the files will get erased immediately or after a few hours. Please remember to save your files to your own thumb drive or cloud service such as UTBox as lost files cannot be retrieved.

How do I log out?

Logging out is a two step process. You must complete both steps to ensure the workstation is available for another user. First you will log out of the workstation, and then you will log out of the remote connection. Always choose logout rather than disconnect. See these detailed instructions.

How do I print? (video has no sound)

 

Can I print from any PCL computer?

In PCL, you can print from any computer except for the Catalog Station in the lobby and the print release stations connected to the printer. For information about how to print, see the Printing section on this page or watch this video.

I sent my print job but it isn't showing up on the print release station. 

You may have used a computer that someone else was still logged in on. You will need to log in using your own EID and resend your print job. 

The printer jammed but I already paid for my print job. What do I do?

Contact a staff member (see information on this guide)

How do I print to ledger size?

See Ledger Printing instructions.

How do I print multiple PowerPoint slides on one page?

See instructions for printing multiple slides per page.

Is printing from scanners available?

  • Zeutschel overhead scanners: print from the scanner directly, or scan and email first and print from a computer for more customization options. 

  • Flatbed and microfilm scanners: save the file and use File >>> Print.

What is the cost to scan?

All scanning is free, but printing from scans will costs the same as regular printing. 

Which scanner should I use if I want to submit something for publishing?  

Use the flatbed scanner.  It can scan at up to 1200 DPI. 

The flatbed scanner is not working.

  1. Press the power button on the scanner to wake it up. The button will blink a few times and then remain blue.  

  1. If the scanning software is still not seeing the scanner, ensure the USB cable is connected to both the scanner and the PC.

  2. Check the power cable. 

Where should I place the book/document on the Zeutschel overhead scanner?

You can place the book or document anywhere on the scanner bed. 

Can I use Zoom on a Libraries computer?

Yes. Libraries iMacs have built in webcams/microphones but Libraries PCs do not. We encourage the use of headphones so as not to disturb other users. Download the Zoom client from https://utexas.zoom.us/ and choose Join, Host, or Sign In.  See these detailed instructions

The computer is not allowing me to login and my EID is locked. What happened?

  1. The caps lock may be on. 

  1. There may be a space in front of the EID.

  1. Passwords are case sensitive.  

  1. If you tried to log in three or more times and your EID is locked, wait 15 to 20 minutes and it should automatically unlock.

Can I save files to a lab computer?

You may temporarily save a file on a Libraries computer. However, upon logout, the files will be erased either immediately or after a few hours. Please remember to save your files to your own thumb drive or cloud service (such as UT Box or GoogleDrive), as lost files cannot be retrieved.

My account, a software application or the computer froze. What do I do?

Press and hold the computer's power button to manually shutdown. Then press the power button again to wake it up. The power button is on the front of the Windows PC and, when facing the Mac, on the back bottom left corner.

Note: You may lose all work on that computer in this case. Microsoft Office applications may do auto-recovery if you log back in right away. Be sure to save your work to an external drive or the cloud often. 

My computer turned off. What do I do? And did I lose all my files?

If the power button is still lit, it is probably a monitor issue.

  1. Check the monitor’s power cable to make sure it hasn't become loose or completely disconnected. The cable is located  behind the monitor on the right side.

  1. Check the monitor's display cable, (usually VGA or DVI). It is connected to the center rear section of the monitor.

  2. Check the monitor’s display settings and restore to default settings. The settings button is just above the monitor’s power button.

If the power button is not lit,  

  1. Check the PC’s power cable to make sure it is plugged into an outlet and also connected to the back of the PC. Once it is connected, press the power button to turn the PC back on.

If only the monitor shut down, your files should still be there. If the computer shut down, you may lose all work. Microsoft Office applications may do auto-recovery if you log back in right away. Be sure to save your work to an external drive or the cloud often. 

How long can I use a computer?

There is no time limit.

On Windows PCs, a pop up will ask you to renew your credential every two hours.

If a computer is idle for 30 minutes, you are automatically logged out and all files are deleted.

The microfilm scanner is not allowing me to rewind or move forward.
Check to make sure the reel is loaded properly Often the loaded reel is not pushed back all the way to allow it to scroll smoothly.  

Where can I scan a microfiche? 

Use the microfilm scanner to scan microfiche. Place the microfiche on the glass tray and pull or push manually to place the fiche under the lens. 

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