There are PCs and Macs on the entry level of PCL in the lobby, Media Lab, Scholars Lab Data Lab and Scholars Commons Data Lab with a wide variety of software. Log on with your EID.
The computer is not allowing me to login and my EID is locked. What happened?
The caps lock may be on.
There may be a space in front of the EID.
Passwords are case sensitive.
If you tried to log in three or more times and your EID is locked, wait 15 to 20 minutes and it should automatically unlock.
Can I save files to a lab computer?
You may temporarily save a file on a Libraries computer. However, upon logout, the files will be erased either immediately or after a few hours. Please remember to save your files to your own thumb drive or cloud service (such as UT Box or GoogleDrive), as lost files cannot be retrieved.
My account, a software application or the computer froze. What do I do?
Press and hold the computer's power button to manually shutdown. Then press the power button again to wake it up. The power button is on the front of the Windows PC and, when facing the Mac, on the back bottom left corner.
Note: You may lose all work on that computer in this case. Microsoft Office applications may do auto-recovery if you log back in right away. Be sure to save your work to an external drive or the cloud often.
My computer turned off. What do I do? And did I lose all my files?
If the power button is still lit, it is probably a monitor issue.
Check the monitor’s power cable to make sure it hasn't become loose or completely disconnected. The cable is located behind the monitor on the right side.
Check the monitor's display cable, (usually VGA or DVI). It is connected to the center rear section of the monitor.
Check the monitor’s display settings and restore to default settings. The settings button is just above the monitor’s power button.
If the power button is not lit,
Check the PC’s power cable to make sure it is plugged into an outlet and also connected to the back of the PC. Once it is connected, press the power button to turn the PC back on.
If only the monitor shut down, your files should still be there. If the computer shut down, you may lose all work. Microsoft Office applications may do auto-recovery if you log back in right away. Be sure to save your work to an external drive or the cloud often.
How long can I use a computer?
There is no time limit.
On Windows PCs, a pop up will ask you to renew your credential every two hours.
If a computer is idle for 30 minutes, you are automatically logged out and all files are deleted.
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