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University of Texas University of Texas Libraries

PCL Technology Help

FAQs

FAQs

How do I print? (video has no sound)

 

Can I print from any PCL computer?

In PCL, you can print from any computer except for the Catalog Station in the lobby and the print release stations connected to the printer. For information about how to print, see the Printing section on this page or watch this video.

I sent my print job but it isn't showing up on the print release station. 

You may have used a computer that someone else was still logged in on. You will need to log in using your own EID and resend your print job. 

The printer jammed but I already paid for my print job. What do I do?

Contact a staff member (see information on this guide)

How do I print to ledger size?

See Ledger Printing instructions.

How do I print multiple PowerPoint slides on one page?

See instructions for printing multiple slides per page.

Is printing from scanners available?

  • Zeutschel overhead scanners: print from the scanner directly, or scan and email first and print from a computer for more customization options. 

  • Flatbed and microfilm scanners: save the file and use File >>> Print.

What is the cost to scan?

All scanning is free, but printing from scans will costs the same as regular printing. 

Which scanner should I use if I want to submit something for publishing?  

Use the flatbed scanner.  It can scan at up to 1200 DPI. 

The flatbed scanner is not working.

  1. Press the power button on the scanner to wake it up. The button will blink a few times and then remain blue.  

  1. If the scanning software is still not seeing the scanner, ensure the USB cable is connected to both the scanner and the PC.

  2. Check the power cable. 

Where should I place the book/document on the Zeutschel overhead scanner?

You can place the book or document anywhere on the scanner bed. 

Can I use Zoom on a Libraries computer?

Yes. Libraries iMacs have built in webcams/microphones but Libraries PCs do not. We encourage the use of headphones so as not to disturb other users. Download the Zoom client from https://utexas.zoom.us/ and choose Join, Host, or Sign In.  See these detailed instructions

Proctorio and testing software that relies on proctoring is not available on Libraries computers.

Can I use Zoom on a Libraries computer?

Yes. Libraries iMacs have built in webcams/microphones but Libraries PCs do not. We encourage the use of headphones so as not to disturb other users. Download the Zoom client from https://utexas.zoom.us/ and choose Join, Host, or Sign In.  See these detailed instructions

The computer is not allowing me to login and my EID is locked. What happened?

  1. The caps lock may be on. 

  1. There may be a space in front of the EID.

  1. Passwords are case sensitive.  

  1. If you tried to log in three or more times and your EID is locked, wait 15 to 20 minutes and it should automatically unlock.

Can I save files to a lab computer?

You may temporarily save a file on a Libraries computer. However, upon logout, the files will be erased either immediately or after a few hours. Please remember to save your files to your own thumb drive or cloud service (such as UT Box or GoogleDrive), as lost files cannot be retrieved.

My account, a software application or the computer froze. What do I do?

Press and hold the computer's power button to manually shutdown. Then press the power button again to wake it up. The power button is on the front of the Windows PC and, when facing the Mac, on the back bottom left corner.

Note: You may lose all work on that computer in this case. Microsoft Office applications may do auto-recovery if you log back in right away. Be sure to save your work to an external drive or the cloud often. 

My computer turned off. What do I do? And did I lose all my files?

If the power button is still lit, it is probably a monitor issue.

  1. Check the monitor’s power cable to make sure it hasn't become loose or completely disconnected. The cable is located  behind the monitor on the right side.

  1. Check the monitor's display cable, (usually VGA or DVI). It is connected to the center rear section of the monitor.

  2. Check the monitor’s display settings and restore to default settings. The settings button is just above the monitor’s power button.

If the power button is not lit,  

  1. Check the PC’s power cable to make sure it is plugged into an outlet and also connected to the back of the PC. Once it is connected, press the power button to turn the PC back on.

If only the monitor shut down, your files should still be there. If the computer shut down, you may lose all work. Microsoft Office applications may do auto-recovery if you log back in right away. Be sure to save your work to an external drive or the cloud often. 

How long can I use a computer?

There is no time limit.

On Windows PCs, a pop up will ask you to renew your credential every two hours.

If a computer is idle for 30 minutes, you are automatically logged out and all files are deleted.

The microfilm scanner is not allowing me to rewind or move forward.
Check to make sure the reel is loaded properly Often the loaded reel is not pushed back all the way to allow it to scroll smoothly.  

Where can I scan a microfiche? 

Use the microfilm scanner to scan microfiche. Place the microfiche on the glass tray and pull or push manually to place the fiche under the lens. 

OpenDyslexic software is available on PCs and Macs in the Libraries. The OpenDyslexic guide includes more information about how to use this tool.

About Hardware, Software, WiFi and Printing

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