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Electronic Resources: Troubleshooting

Article Access Issues

Patron Access

Note: Remote (off-campus) access to electronic materials is reserved for current faculty, staff, and students of UT.

If you are uncertain of your current university affiliation, you may contact Borrower's Services during regular business hours at 512-495-4300.

Article Link Not Working

If you receive a "not found" error via a publisher (e.g. EBSCO) or a generic 404 error message, here's how you can track down the article.

  1. Make note of the citation information from the results page. In the example screenshot below, the red box indicates the information needed to find the article: publication title, year, issue number, and page number.
  2. Click the Journal link at the top of the page to switch to the Journal search.

Screenshot showing example search results. The highlighted citation (entitled "enduring appeal of the sari") details include "Selvedge, 2017, Issue 77, p.36"

  1. Enter the publication title you just noted to find your journal.
  2. After clicking on the resulting journal, navigate using your citation to locate the article.

Screenshot of Journal search results for example "Selvedge." Image indicates to click on the Available Online link to navigate to year, volume, issue, and/or page number.




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