Electronic Resources: Troubleshooting

In some cases, our online journal subscriptions do not provide access to specific articles. This issue is often due to the online subscription only covering a specific date range for the journal (e.g. 1992 to present).

In this situation you can request the article through the Get a Scan service from our Interlibrary Services department.

If an electronic resource is not available for the item you want, you can request a scan of print resources.

Go to our library homepage at lib.utexas.edu and click on "Journals."

Search the title of the journal and click the journal title or availability text.
 

On the resulting publication information page, scroll to the Links section and click "Get a Scan."

Log in using your EID and password. Enter the required information for the article and submit the request. You should receive a scan of the article within 1 to 3 days.

If there is no print or online record of the journal in our catalog, you may request the article through our Interlibrary Loan Services.

You can access Interlibrary Loan Services through our library homepage at lib.utexas.edu.

Click the "Find, Borrow, Request" tab at the top of the page.

Then, click on "Request from Another Library (Interlibrary Loan)."

Once you are on the ILS page, click on the link titled "Request item not owned by UT Libraries​."

Log in using your EID and password. Enter the required information for the article and submit the request. ILS requests for articles are usually filled within 24-48 hours (depending on availability).