Many frequently asked questions and other tips for using AILLA are found below. If you don't find an answer to your question, please write to us at ailla@ailla.utexas.org.
- Want to learn about the new and different features of the AILLA 3.0 site?
- To get a complete overview of AILLA 3.0, watch our walkthrough Youtube video—it’s the ultimate guide for using the site. The video covers everything from site structure and navigation to the meaning of interface elements and the different user roles. Whether you're new to AILLA or just need a refresher, this video will help you understand all the key functions and how to make the most of the platform.
- How do I fix the reCAPTCHA issue on the AILLA account form?
- If you're stuck in a reCAPTCHA loop of image puzzles or it doesn’t appear at all, the best first step is to try submitting the form from your smart phone. If that doesn’t work, try clearing your browser’s cookies and cache, switching to a different browser, disabling ad blockers or VPNs, making sure JavaScript is enabled, and avoiding incognito mode (since reCAPTCHA uses browsing history). Using a stable internet connection and updating your browser can also help. If the issue persists, contacting your own tech support may be necessary.
- How do I access media content on the AILLA site?
- To access media content, you must create an account and log in. Your account must then be verified by AILLA staff before you can view media files. Verifications are processed Monday through Friday, 9 AM to 5 PM CST. This process, along with how to search for content and understand visibility settings, is explained in this video: Youtube video
- How do I update my profile?
- After clicking on your user icon, click on the profile option to update your profile. Check out this Youtube video that explains how this works.
- How do I reset my password?
- Reset your password by clicking on "Forgot Password?" on the login screen, then you can request that an email be sent with details on how to reset your password. A Youtube video explaining how this works is also available on AILLA's Youtube page.
- How do I change my password?
- Change your password by navigating to "security" after clicking on your profile icon. There is an option to change your password. We also have a Youtube video that explains how this works in more detail.
- How do I check my permissions?
- To check your current permissions, click on your profile icon and navigate to the Permissions tab. This will show you what actions you can perform based on your user role. AILLA has several user roles, each with different levels of access and capabilities for viewing, managing, or contributing content. Watch this video for a step-by-step walkthrough: Youtube video
- How do I cite sources in AILLA?
- Cite sources by clicking on the quotation mark at collection, folder, or set level. This Youtube video demonstrates how the cite button functions. Look at AILLA's citation guidelines to learn more about how to cite sources in AILLA.
- How do I switch language interfaces in AILLA?
- Switch the language interface by clicking on the language button at the top of the screen. This will be on the left side of the screen if you're on the home page and on the right side of the screen if you're on any other page. This Youtube video explains how to switch language interfaces in AILLA.
- How do I switch between grid view and list view in AILLA?
- Switch between grid view and list view by clicking on the grid view and list view buttons on the upper right corner of the screen. AILLA also has a Youtube video demonstrating how this is done.
- How do I navigate collections?
- There are four levels in a collection: the collection level, folder level, set level, and the media file. Navigate an AILLA collection by moving through the different levels. Watch this Youtube video that explains how to navigate collections in more detail.
- How do I do faceted searches in AILLA?
- After searching for a term in the search bar, use facets to narrow down search results. This Youtube video explains how to do so in more detail.
- How do I search the country authority files?
- Search the country authority files by first navigating to the countries page. Search the country records by country name or country code. AILLA has a Youtube video that demonstrates how to do this.
- How do I search the language authority files?
- Search the language authority files by first navigating to the languages page. Search by language name or by language code. Watch this Youtube video that explains how this is done.
- How do I search the person authority files?
- Search the person authority files by first navigating to the persons page. Search by person name. This Youtube video demonstrates how to search the person records.
- How do I show more search results?
- Show more search results by navigating to the bottom of the page after searching for a term in the search bar. Click the downward facing arrow next to "rows by page" and change this to 50 or 100 rows. AILLA has a Youtube video that demonstrates how this is done.
- How do I view and download media files from the AILLA site?
- To view and download media, navigate to the set level and use the download arrow next to each file in the file list. Two files will be downloaded, a metadata file and the media file, so you will need to allow multiple downloads in your browser settings. Make sure to read and agree to AILLA's terms before downloading. Allow ample time to download MP3 and MP4 files. You can also download metadata at the collection, folder, or set level using the arrow at the top right. Youtube video
